Customer Service is the single most important way to differentiate your business in the long term – particularly in a recession.
Regardless of economic changes Service Excellence still remains the principle source of sustained advantage over competitors!
If you agree, then we believe that you will be interested in attending:
Service Excellence 2009: Royal Armouries, Leeds: 14th May
At the conference, speakers like Tim Robson, Head of Service Design and Marks at Spencer, Helena Moore, Group Director of Communications & Business Excellence, Bromford Group and Dom Monkhouse, CEO, IT Lab, will be sharing how they have developed their culture, their people and their systems to deliver outstanding customer service.
You may be wondering why you should attend this conference, when time is at a premium and every penny counts. It’s because the brief to all of our speakers is to tell us not ‘what’ they have done, or to shout about the numerous awards for service excellence they have won – but to tell us ‘how’ we can do it too.
The conference explores real life examples of how some of the UK’s most respected and progressive organisations have tried (and sometimes failed) to instil a focus on customer service.
It’s also because we have developed a reputation for delivering Service Excellence events that prove to be dynamic, thought-provoking and exciting. Our aim is to give delegate’s ideas, examples, and inspiration to create a culture of excellence within their own organisation. But don’t take our word for it; here is some of the feedback from Service Excellence 2008:
“Thank you very much for a great Service Excellence event yesterday – one of the best that I have been to. You had a great selection of speakers who kept us entertained as well as inspired”
“The speakers were superb. All were informative and enlightening. Four out of the six were also first rate in terms of entertainments and presentation style. The best lineup of any event I have ever attended!”
The Independent Newspaper recently quoted Christopher Rodrigues, chairman of VisitBritain as saying:
“We’ve had a period in which people could get away with not being of the highest quality. We’re now in an environment where you have to do quality. Poor value for money and poor service costs jobs and will cost more jobs in a recession.”
Remember, this conference is not about hype and self-promotion. If you want ideas to take away and implement in your business, then look no further.
“I thought the conference was brilliant, it has given us some really good ideas and inspiration for taking Customer Service forward at the Bridges. I would rate the day as a 110% success. The speakers, venue, lunch etc were all brilliant”
“The choice of speakers worked extremely well and made for a very relaxed but informative day. It was clear from informal conversations around the eating area that delegates were very impressed with the focus and usefulness of the material covered, as well as with the quality of the food, hospitality etc.”
The cost of attending this conference is only £150 plus VAT. Also, if pay for your ticket by credit or debit card at the time of booking, we’ll give you a 20% discount.
We have limited space at this event as many tickets have already been sold to delegates who attended last year. We would be delighted if you joined us too. Click here to be taken to our booking site and join delegates from Black and Decker, Liverpool Football Club, Virgin Mobile, GE Money Home Lending, Walker Snack Foods and South West Water.
Service Excellece 2009 is organised by The Whyman Group
